Policies

The Consumer Guarantees Act 1993 and Fair Trading Act 1986 provide the basis for our returns policy. For a product to be returned under our policy, that product must be in a resalable condition, unless faulty or otherwise defective.

Consumer Guarantees Act 1993
The Consumer Guarantees Act sets out minimum standards for goods sold by iRIDE Ltd. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement, or a refund.

Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The New Zealand Commerce Commission enforces the Fair Trading Act 1986.